Professional Summary
Flexible and adaptable Software/Web Developer with a career history in IT operations and recent training and education in various programming languages. Offer keen attention to detail with a focus on identifying and implementing process improvements to drive efficiency and ease of use. A collaborative team player with the ability to communicate technical information to non-technical audiences in a clear, concise manner.
Areas of Expertise
- Programming. Proficient in JavaScript, NPM, Node.js, jQuery, HTML, CSS, Angular, Git, and GitHub. Adept working with CA7, Zeke, Z/OS, Cobol, OPS/MVS, SA, JCL, and SQL.
- IT Operations. A subject matter expert (SME) in mainframe scheduling, batch scheduling, and system automation. Highly knowledgeable in aggregate backup and recovery support (ABARS) and disaster recovery planning.
- Software Proficiency. Skilled with Microsoft Office Suite (Word, Excel, PowerPoint).
Formal Education and Ongoing Development
Bachelor of Arts in Business and Communications—Metro State University, St. Paul, MN
Professional Training:
- Web Development Bootcamp: Udemy (online)
- Intro to JavaScript: EDX (online)
- Courses in HTML and CSS: Lynda (online)
- CA Ops MVS Classes: OpsXchange CA and Protech
Professional Experience
AMAZON: Fulfillment Ambassador—Shakopee, MN
2016 - 2017
- Identified defects in orders to ensure quality inventory control.
- • Trained new and existing staff members on best practices and efficient processes.
INTERNATIONAL BUSINESS MACHINES: Systems Management Integration—South Minneapolis, MN
1999 - 2003
- Automated operations for the host system and converted from AF-Operator to OPS/MVS.
- Managed over a million lines of automated code to to improve the processing environment for customers.
- Provided subject matter expertise for the mainframe scheduling conversion project.
BLUE CROSS BLUE SHIELD OF MINNESOTA: Operations Analyst—South Minneapolis, MN
2004 - 2007
- Automated host systems operations using OPS/MVS to improve issue management efficiency and reduce costs.
- Reduced inefficiencies in automation code by 60% by removing unnecessary code and consolidating programs.
ALTERNATIVE RESOURCES CENTER: Computer Scheduling Analyst—South Minneapolis, MN
2004 - 2004
- Served as a SME for IBM Global Services to convert from Zeke/Zebb to Jobtrac CA11 scheduling software.
- Advanced the conversion of several applications and managed project planning issues.
AMERICAN EXPRESS FINANCIAL ADVISORS: Staff Engineer/Analyst—South Minneapolis, MN
1993 - 1999
- Provided technical leadership for the scheduling team and taught advanced scheduling methods.
- Designed a system to initiate batch flow, eliminate unnecessary handoffs, and improve time efficiency.
- Worked as an analyst on the continuous disaster recovery project.
Affiliations
Toastmasters: Member